Weclome to reach us at Tel / Wa: +86-13567253352

FAQ Category

FAQ

  • Q How is elevator installation and maintenance handled?

    A We provide detailed installation instructions and instructional videos. Our technicians are also available for online video guidance via chat platforms such as WhatsApp, WeChat, Skype, etc.
  • Q What are your payment terms and shipping/price terms?

    A
    We accept TT and L/C, with TT preferred. Other payment terms can be discussed upon request.
    A 30% deposit is required to start production, with the remaining balance due before delivery.
    FOB, CIF, terms are all available. We have reliable forwarders who can assist in arranging shipment.
  • Q How do you ensure product quality?

    A
    During production, we inspect all purchased and manufactured components. Records, including photos and videos, are taken after packaging and before shipment. A final inspection is conducted to ensure quality and give customers peace of mind.
  • Q What information is required before providing a quotation?

    A
    Please provide the following details:
    Number of floors and height per floor
    Number of stops/doors
    Available installation space (width × depth)
    Estimated number of users
  • Q How do you ensure transportation and payment security?

    A
    Professional Packaging: Elevator components are packed in export-standard wooden crates (fumigated) with internal shock-absorbing materials and waterproof wrapping. We follow strict ISO packing standards to prevent damage during transit.
    Our collection account is held with one of China's Big Four State-Owned Commercial Banks. These institutions are the cornerstone of China's financial system, strictly regulated by the National Financial Regulatory Administration of China and fully integrated into the global SWIFT network.
  • Q What is your delivery time?

    A
    For standard specifications, delivery takes approximately 14 days after receipt of the advance payment.
    For customized orders with special requirements, delivery takes approximately 25–30 days.
  • Q What is your MOQ (Minimum Order Quantity)?

    A In general, the MOQ is 1 set. However, it may vary depending on the specific product.
  • Q What is your product price?

    A
    Due to the customized nature of elevators, the final price may vary depending on specifications such as load capacity, number of floors, and other requirements. The price listed on the product page is for reference only.
Planck Elevator is a modern enterprise integrating R&D, manufacturing, and sales, dedicated to exceptional customer experiences and continuous product quality improvement.

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 planck@plancklift.com
 +86-13567253352
 No. 799 Tunheng Road, Nanxun Town Industrial Park, Huzhou, China.
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